IT Helpdesk Analyst - W2 contract to hire

Posted 01 September 2022
Salary US$35 - US$45 per hour
LocationWorcester
Job type Full Time
DisciplineInfrastructure & Support
ReferenceCR/005211_1662044728
Contact NameOliver Porter

Job description

Role: Helpdesk Manager

Location: Worcester

Start date: 09/06 Interviewing Now!!!

Role: Helpdesk Analyst

Location: Worcester

Start date: 09/06 Interviewing Now!!!

W2 contract only - Must be US Citizen or Greencard holder

I am currently working with an inspiring client of mine who is looking for additional support on their IT Support team in the form of a Helpdesk Analyst!

This role will initially be for a W2 contract for around 3 months, whilst the client continues to look for a permanent candidate. The successful candidate will be encouraged to apply for the permanent position.

The role would see you working alongside their 7 other IT support technicians, managing their helpdesk, and helping to mentor the more junior technicians.

The role will still be hands-on, however, working directly with end users, carrying out computer deployments, and managing their networking. This is mostly a customer-facing position, so experience of deskside support and good communication skills is essential.

This is initially a fully onsite position, but once the right candidate is bedded into the team there will be the opportunity for remote working. The role is based in central Worcester, and is easily commutable, along with parking.

This role requires the successful candidate to have commercial experience with the following:

  • Windows Environments supporting Office 365, Active directory, and further windows applications
  • Experience supporting Mac's with OSX
  • Networking and Internetworking
  • Service Desk Ticketing systems such as ServiceNow, Magic, Remedy etc
  • Great communication skills, working in customer-facing roles previously.

The following experience would be desirable for the position:

  • Supporting Linux environments
  • HTML
  • SCT Banner
  • Unix

As this is a W2 contract, you will be working through ITECCO as the employer, onsite with our end client. With this we provide a full benefits package, including Medical, Dental, Vision, 401K, and accrued Sick leave.

If you have the experience mentioned above (or if you cover 75% of the requirements), please apply for the position immediately for consideration! One of our team will be in touch shortly if you have the experience mentioned.

For more information about ITECCO and the opportunities we have to offer follow us on Twitter @ITECCOrec

ITECCO Ltd is acting as an Employment Business in relation to this vacancy.