IT Support Analyst - Boston, MA - $70K

Posted 05 May 2022
SalaryUS$60000 - US$70000 per annum + Excellent Benefits
LocationBoston
Job type Full Time
DisciplineInfrastructure & Support
ReferencePR/000512_1651787053
Contact NameRoss Monaghan

Job description

IT Support Analyst - Boston, MA - $70K

Position: IT Support Analyst
Location: Boston, MA
Salary: $60,000 - $70,000 DOE + Excellent Benefits

Well renowned in the US and globally, this business boasts a $600M turnover and 30+ offices worldwide which service their large customer base. They have a new, exciting opening for an IT Support Analyst to be based out of their Boston headquarters.

They need someone to help support their internal user base and IT systems. You will be the initial point of contact in helping to resolve all technical issues both remotely and desk side. Alongside these duties, you will also be involved in some project tasks when there are requirements for new rollouts, upgrade, or migration work.

What this Position Will Entail:
* Working alongside senior members of the IT Team to troubleshoot and resolve any IT issues via email, phone, or ticketing system
* Supporting a medium-large sized user base
* Deskside and Help Desk support
* Upgrading and maintaining the company's infrastructure/systems
* Assisting on project tasks

Knowledge and Skills Required for the Position:
* Windows 10 deployment and support
* Mac OS X support
* Active Directory / Group Policy
* Office 365
* Experience in Desktop and Laptop Support
* Basic Networking Knowledge (TCP/IP, DNS, DHCP)
* SharePoint, Teams, OneDrive (desirable)

Benefits include:
* Annual Bonus
* Company paid Health, Dental and Vision plan
* 401k and Company Match
* Competitive PTO Package which increases with service
* Paid 4 Week Sabbatical and free trip for employee and one other, every 5 years of service
* Large Company Product Discounts (50% off)
* On-site Fitness Center
* Life and Disability Insurance
* Employee Referral Bonus ($1,500 per referral)



Help Desk, Service Desk, Windows, Microsoft, Office 365, Active Directory, SharePoint, Mac, OS X, Apple, iOS, Tier I, Technician, IT, Support, Engineer, Analyst, Networking, Infrastructure, Projects, CompTIA, Laptop, Desktop

For more information about ITECCO and the opportunities we have to offer follow us on Twitter @ITECCOrec

ITECCO Ltd is acting as an Employment Agency in relation to this vacancy.