IT Support Coordinator

Posted 14 September 2022
Salary US$45000 - US$60000 per annum + Excellent Benefits
LocationVentura
Job type Full Time
DisciplineSenior & Executive
ReferenceFB857854_1663164969
Contact NameBrian Fieni

Job description

IT Support Coordinator - Ventura, CA

Position: IT Support Coordinator

Location: Ventura, CA

Salary: $45,000 - $60,000 + Amazing Benefits

In Industry leader in managed services is looking for a talented IT Support Coordinator to join their team. The Support Coordinator is responsible for overseeing the operation of the Remote Support Center. This position will receive inbound client support requests through a variety of methods, generate support tickets, assign them to technicians, track their status, and provide support feedback to the clients and internal stakeholders.

Responsibilities:

  • Assist clients in filing trouble tickets and service requests
  • Triage incoming support requests based upon severity and other factors
  • Hand off pending service requests to the technical support staff in a timely manner
  • Exhibit astute decision-making skills and sound judgment, especially in high-pressure situations
  • Present a positive attitude to all customers, vendors, coworkers, or other personnel
  • Document and update customer records based on interactions
  • Demonstrate accurate scheduling of technical resources and ongoing calendar management
  • Assist technical staff with complex support issues
  • Mentor engineering team members at all levels
  • Provide oversight and supervision of remote support team members and the Remote Support Center

Qualifications:

  • Understanding of IT terminology
  • Basic technical troubleshooting
  • 1 - 5 years' experience as a service manager
  • Previous experience as a team leader or supervisor
  • Outstanding written and oral communication skills

Benefits include:

  • 401(K) w/ Company Match
  • Medical, Dental, Vision Coverage
  • Life Insurance
  • Generous PTO Package
  • Tuition Reimbursement
  • Supplemental: Bonus Pay

Information technology, IT, Support, Helpdesk, Tickets, MSP, Managed Service provider, Customer Service, Customer Support

For more information about ITECCO and the opportunities we have to offer follow us on Twitter @ITECCOrec

ITECCO Ltd is acting as an Employment Agency in relation to this vacancy.