IT Support Specialist - Algona, WA - $55K

Posted 21 January 2022
SalaryUS$45000 - US$55000 per annum + Excellent Benefits
Job type Full Time
DisciplineInfrastructure & Support
Contact NameRoss Monaghan

Job description

IT Support Specialist - Algona, WA - $55K

Position: IT Support Specialist
Location: Algona, WA
Salary: $45,000 - $55,000 DOE + Excellent Benefits

An online retail business which has been established for 20 years has an exciting new opening for an IT Support Specialist to be based out of their Algona, WA headquarters.

They need someone to help support their internal user base and IT systems. You will be the initial point of contact in helping to resolve all technical issues both remotely and desk side. Alongside these duties, you will also be involved in some project tasks when there are requirements for new rollouts, upgrade, or migration work.

What this Position Will Entail:
* Working alongside senior members of the IT Team to troubleshoot and resolve any IT issues via email, phone, or ticketing system
* Supporting a medium sized user base (250 end-users)
* Deskside and Help Desk support
* Upgrading and maintaining the company's infrastructure/systems
* Assisting on project tasks

Key Knowledge and Skills:
* Windows Server administration
* Windows 10/11 deployment and support
* Active Directory / Group Policy
* Office 365
* Azure
* Experience in Desktop and Laptop Support
* Basic Networking Knowledge (TCP/IP, DNS, DHCP)
* SharePoint, Teams, OneDrive (desirable)

Benefits include:
* 3.5 Weeks' PTO (increasing with service)
* 401k plan with company match
* 100% Paid Medical, Dental, Vision
* Flexible working hours and remote working option
* Regular company social events
* Life insurance
* Short- and long-term disability insurance
* Company Discounts (20% off)

Help Desk, Service Desk, Windows, Microsoft, Office 365, Azure, Active Directory, SharePoint, Tier I, Technician, IT, Support, Engineer, Analyst, Networking, Infrastructure, Projects, CompTIA, Laptop, Desktop

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ITECCO Ltd is acting as an Employment Agency in relation to this vacancy.