Job description
Systems/Network Project Engineer - Lombard, Illinois
$80K - 120K DOE + Excellent Benefits
**Primarily Onsite - 1 Day A week Remote After Training**
A well-established IT Solutions Provider based in Lombard, Illinois is looking for a Systems/Network Project Engineer to help build, maintain, and develop their customers' IT Infrastructure and Networks along with coordinating complex projects. The ideal candidate will have solid skills in networking and internet technologies with a general understanding of Microsoft core technologies and be comfortable in a client facing role.
If you're looking to jump into a challenging and fast-paced infrastructure implementation role which will allow you to get your hands on a range of the latest technologies out there in a project capacity alongside support, please send through your resume for immediate consideration.
Responsibilities:
- Provides IT support related to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
- Designs, implements, and supports services for Microsoft related technologies: Office 365, Microsoft Azure, Windows Server, Exchange, SQL, SharePoint, etc.
- Engineers and implements system solutions to meet customer needs
- Implements and supports disaster recovery solutions
- Provides technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Provides remote access solution implementation and support: VPN, RDS, and Citrix
- Works closely with client engagement, the client, and project leads to define project goals, scope, and deliverables
- Develops detailed project plans, including accurate estimates of effort required
- Works with project manager to ensure schedule is accurately built out to reflect projects in process
- Completes system documentation and consulting services including system reviews and recommendations
- Proactively manages and communicates project updates to customers and all external and internal stakeholders including updates on project status and notification of any potential issues
- Maintains a positive and friendly attitude toward all team members
- Displays empathy and sense of urgency when communicating with customers
- Improves customer service, perception, and satisfaction
- Escalates service or project issues that cannot be completed within agreed service levels
- Possesses business awareness including specific knowledge of customer and how IT relates to their business strategy and goals
- Discovers opportunities for enhancing client's environment
- Develops in-depth knowledge of the service catalog and how it relates to customer's needs
- Documents internal processes/procedures related to duties and responsibilities of a Project Manager
- Reviews IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
Requirements:
- Bachelor's degree (B. A.) from four-year College or university and 2+ years of experience in a similar role; or related experience and/or training; or equivalent combination of education and experience
- Relevant experience in a technical project manager/consultant role
- Strong history of successfully managed technical projects and satisfied clients
- Proven ability to work within client budgets and deadlines
- Proven ability to understand client goals and anticipate client needs
- Effective project management and collaboration skills
- Professional IT Certifications, such as: Microsoft, Cisco, VMware, Fortinet, IBM, etc.
- Proficiency with Microsoft and Azure stack of products
- Excellent written and verbal communication skills including active listening and customer-care
- Ability to multi-task and adapt to changes quickly
- Technical awareness: diagnosis skills of technical issues and ability to match resources to technical issues appropriately
- Service awareness of all organization's key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Typing skills to ensure quick and accurate entry of service request details
- Self-motivated with the ability to work in a fast-moving environment
IT, Technician, Support, Solution, Service, Design, MSP, Managed Services, PowerShell, Azure, Hyper-V, VMware, Microsoft, Windows, Server, Office 365, Exchange, Active Directory, Networking, Router, Switch, Firewall, Cisco, Infrastructure, Systems Administrator, Engineer, Security, Backup, DR, SAN, NAS, Storage
For more information about ITECCO and the opportunities we have to offer follow us on Twitter @ITECCOrec
ITECCO Ltd is acting as an Employment Agency in relation to this vacancy.
