Technical Support Specialist

Posted 13 May 2022
SalaryUS$75000 - US$85000 per annum + Excellent Benefits
LocationUnited States of America
Job type Full Time
DisciplineNetwork & Security
Contact NameKathryn Kilborn

Job description

Technical Support Specialist- VSaaS

Position: Presales Technical Support specialist

Location: Remote

Salary: $70,000-$85,000 + Benefits

Come work for our business that develops innovative AI-augmented cloud and on-premises video capability with unmatched efficiency of bandwidth use over wireless and fixed networks. We are on the forefront of a rapid market shift in IoT video over cellular and have been recognised by leading wireless carriers around the world for our unique IP.

We are looking for a support technicians who are Computer Nerds! This role is responsible for assisting customers and our key partners in understanding how to integrate and on-board our market-leading technical solutions. Working for us will allow you to build on your existing technical skills to include A.I. based video analytics and cloud video surveillance as a Service (VSaaS)

What this Position Will Entail:

  • Attend customer meetings, either personally or virtually, to lead technical and functional requirements capture and effectively position company solutions to solve issues/problems.
  • Report to, augment, and support product management throughout the sales process by identifying capability advantages and gaps across the product portfolio.
  • Assist Sales Personnel and Partners to identify, qualify and close opportunities.
  • Lead on-site and remote demonstrations and training to sales teams, partners, potential and current customers.
  • Assist in the production of solution designs including the development of Digital Barriers products (if necessary) for customer requirements.
  • Produce technical bid proposals based on high level customer requirements and tender documents.
  • Engage effectively with the sales teams in support of customer pursuits, to advance sales campaigns and build rapport with customer contacts.
  • Develop and maintain customer relationships.

Knowledge and Skills Required for the Position:

  • Experience working with both sales and engineering staff to deliver effective presentations to channel partners and their end-users in various industries.
  • Hand-on experience of general fixed network and wireless data communications, switching and routing.
  • General experience with cloud or on-premise video management systems and IP camera configuration is highly desirable.
  • Technical training in computer science, engineering or a related discipline; plus at least 2-years of relevant experience.
  • Experience of working with large/medium sized corporate organizations.
  • Ability to develop communication skills, both written and verbal.
  • Able to work independently and in a team environment.
  • Ability to manage tasks/ responsibilities within multiple projects and associated deadlines.

Benefits include:

  • Generous PTO (20 days starting)
  • Participation in the company 401k plan with a company match, and in the medical/dental/vision healthcare plan.
  • Life insurance of 2x base salary covered at 100% and 20 days of paid vacation time, plus 10 federal holidays.

Help Desk, Service Desk, Windows, Microsoft, Office 365, IoT, IT Configuration, Networking, Video, VSaaS, Technician, IT, Support, Engineer, Analyst, Networking, Infrastructure, Projects, CompTIA, Desktop, Entry-level

For more information about ITECCO and the opportunities we have to offer follow us on Twitter @ITECCOrec

ITECCO Ltd is acting as an Employment Agency in relation to this vacancy.